Procedure to receive a medical consultation
For non Japanese-speaking patients
About vaccinations for going overseas
you would like to take it because we need to order the relevant vaccines.
first injection. We may not be able to administer from the second or third injection
due to safety reasons.
STEP 1 Registration
*About prescribing birth-control pills for women
We prescribe birth-control pills during consultation hours only because
they have to be prescribed by specialists. Please check the consultation hours of
gynecology department before you visit us.
1.New patients and returning patients without an appointment
(1)Please go to counter #1/#2.
(2) If ～
A. you are a new patient, please fill out the registration form (English version
available) and submit it. If you have a Japanese health insurance card, please
submit it, too.
B.you are a returning patient without an appointment and ～
a.you have a patient ID card for our hospital, please submit it.
b.you were not issued an ID card during your previous visit, please tell the
receptionist that you would like to see a doctor, or you would like the same
medicines you were prescribed by the last visit.
・・・Please be seated around counter #1/#2 until your name is called.->Go to STEP2.
2.Returning patients with an appointment
A.you have an appointment slip, please submit it.
B.you don’t have an appointment slip, please tell a nurse that you have arrived.
・・・Please be seated at the appropriate waiting area until your name is called.
->Go to STEP3.
STEP 2 Going to the relevant medical department
2.The receptionist will give you a registration slip. Please take it to the relevant medical
department and submit it at the reception there.
3.If you are a new patient of the medical department, please fill out and submit the
questionnaire the nurse will give you.
・・・please be seated at the relevant waiting area until your name is called.
STEP 3 Medical consultation (at the consultation room)
1.When your turn comes, a nurse will guide you to the consultation room. Sometimes
you have to take some examinations before you see a doctor when a doctor needs
it to give you a diagnosis.
2. If you would like a medical certificate and/or the copies of the photos such as Xray,
CT or MRI, please notify the doctor about it when you see a doctor.
*If you see a doctor on a non-consultation day or after hours, the doctor may not
write a medical certificate for you because it is our policy that medical certificates
should be written by the specialist for your condition. In such cases, we may ask
you to come back to see the specialist and receive a medical certificate written
*About the copies of medical images you can get on CD, please click below.
STEP 4 Making an appointment for the next consultaion
during consultation hours.
1.Please put your file on the tray between counter #3 and #4 and be seated around
there until your name is called.
2.Please go to the counter where your name was called from(#3/#4). The counter’s
staff will ask you which day and/or time is convenient for you. The staff will give you
the appointment slip for your next consultation.
*Please bring the appointment slip with you next time.
3.The counter’s staff will give you your file back. Please take it to counter #5/#6
for the payment.
STEP 5 Payment Reception
Please submit your file at counter #5/#6 and get the payment queue slip.
STEP 6 Payment
1.There is a screen above counter #6 and a number is displayed on it.
When the number is the same or larger than yours, you can pay at counter #7.
You can pay by cash or credit card. (Checks, debit cards etc. are not acceptable.)
*For most items including your treatment and medicine, we accept credit card
payment. However, some items including crutches, splints, braces and vaccination
must be paid for in cash.
2.If you were prescribed medicine, the counter’s staff will give you the prescription
For the patients with TRAVEL HEALTH INSURANCE
to your travel health insurance company when you apply for reimbursement.
However, please do not hesitate to consult with us if the medical expenses become
too high and making the payments become difficult. In such cases, we may be able
to cooperate with your travel health insurance company.
STEP 7 Medication
When your prescription queue number is displayed on the electric bulletin board
on the wall between counter #8 and #9, please hand the chemist your slip and
get your medicines at counter #9.
STEP 8 Leaving
Once you have completed payment(and collected your prescription) you may leave
the hospital and please take care.